Service Coordinator

Are You Ready to Lead the 4th Industrial Revolution?

 The leading Cloud Service & Solution Provider in the Caribbean is seeking the most qualified professionals for the position of

Service Coordinator

Responsabilities:

Logs, categorizes, records and follows-up on alerts/incidents coming from external/internal customers or the Intech Monitoring System (IMS) through the resolution; provides first hand attempt resolution using routine troubleshooting techniques and information from the Knowledge Base and escalate incidents as need; executes configuration tasks for communications, networking, and applications under contract or on a per call basic; develop, coordinate and implement all tasks that relate to a specific project.

 

General Requirements:

  • Bachelor’s Degree or Associate Degree
  • From 3 years of related experience or a combination of training, education, and experience.
  • Experience and familiarity with IT industry
  • Experience categorized IT incidents and implementing corresponding escalation custom SOP
  • Experience in Microsoft Window and Office 365
  • Overall knowledge of Cloud, Security, Contact Center and Communication

 

Special Requirements.

  • Ability to read, write and speak Spanish and English correctly; ability to work in a dynamic team-oriented environment;
  • Attention to detail and quality of work; problem solving and analytical and planning skills, capable of working on projects independently.
  • Excellent communication, time management and interpersonal skills;
  • Ability to work under pressure and participate in On Call Program;
  • Have or be able to obtain the listed certifications: Network +, ITIL Foundation, Project + or equivalent by the time of evaluation

If you meet the above requirements, please email your resume to:

Integration Technologies Corp.
P.O Box 36-3988 San Juan, PR 00936-3988
or email to hrjob@intechsp.com

We will receive qualified resumes for this positions until September 30, 2019.

No phone calls will be accepted.

INTECH is an equal opportunity employer.

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